Soundview Appliance Pros
$20 OFF REPAIR! (255) 444-4444

Soundview Appliance Pros — Long Island, NY

Privacy Policy

Soundview Appliance Pros respects your privacy and the trust you place in us when you book a service call. This policy explains, in plain English, what information we collect on this website and over the phone, how we use it, who we don't share it with, and what rights you have as a New York resident. By browsing this site or scheduling a service, you confirm that you've read and accepted this policy.

Effective Date: January 1, 2026 · We'll post any future updates on this page; please check back from time to time.

1. Our Privacy Commitment

Soundview Appliance Pros is committed to safeguarding your personal information through confidentiality, accuracy, and reasonable physical, technical and administrative safeguards. "Personal information" means any data that identifies or could reasonably be used to identify you—name, address, phone, email and similar details—and is protected under New York State law.

We want every Long Island household we serve to understand how their information moves through our business and how we keep it from drifting somewhere it doesn't belong.

2. Information We Collect

a. Information You Provide Directly

When you book a service, request a quote or fill in our online form, you may give us:

  • Your full name
  • Service address (so the technician knows where to drive)
  • Phone number and email address for appointment confirmation
  • Description of the appliance fault you'd like fixed
  • Payment details at the time of invoicing (handled through PCI-compliant processors)

b. Information Collected Automatically

When you browse the site, our servers and analytics tools log basic technical data—IP address, browser type, device type, pages visited, and the date and time of the visit. We use this to keep the site running smoothly, fix bugs and understand which pages are useful. This data is not tied to an individual customer record unless you separately submit a contact form.

3. How We Use Your Information

We use the information you give us strictly to run our appliance repair business, namely to:

  • Schedule, confirm and dispatch your service visit
  • Send appointment reminders by text or email
  • Process payments and invoice records
  • Honor the 90-day warranty on completed repairs
  • Follow up to make sure the repair held
  • Comply with New York tax and bookkeeping rules

We do not use your information for behavioral advertising, lead resale or unrelated marketing campaigns.

4. Cookies & Website Analytics

Our website uses a small number of cookies and analytics scripts (such as Google Analytics) to measure visitor metrics, page views and basic technical performance. The data they collect is aggregated and is not used to build a personal profile of you.

You can adjust your browser settings to refuse cookies or alert you when a site sets them. If you disable cookies altogether, some parts of this website—like the service request form—may not work as expected.

5. We Do NOT Sell or Share Your Data

Soundview Appliance Pros does not sell, rent, trade or share your personal information with third-party advertisers, data brokers, lead-generation networks or marketing affiliates. Full stop. Your name, address, phone number, email and appliance details stay inside our business and exist only to serve you.

A handful of carefully chosen service providers process limited data on our behalf, under contract and only for the purpose listed:

  • Payment processor (to charge the invoice)
  • SMS/email provider (to send appointment reminders)
  • Booking software (to manage the dispatch calendar)
  • Accountant (for New York State tax filings)

We may also disclose information when legally required—such as in response to a valid subpoena, court order or government request—but only the minimum necessary, and we'll push back on overbroad demands.

6. Data Security

In keeping with the New York SHIELD Act, we put reasonable administrative, technical and physical safeguards in place to protect your personal information against unauthorized access, alteration, disclosure or destruction. Customer files are stored on access-controlled systems, payment details are handled exclusively through PCI-compliant processors and never stored on our own servers, and only employees who need a specific record to do their job can pull it up.

No method of internet transmission or electronic storage is perfectly secure. Should a security incident affect your information, we will notify you in accordance with New York State breach notification law.

7. Phone Calls May Be Recorded

Calls placed to or received from (255) 444-4444 may be recorded for quality assurance, dispatcher training and warranty documentation purposes. New York is a one-party consent state for call recording; by continuing the call after our voice greeting, you consent to the recording.

Recordings are stored on access-controlled systems and retained for a limited period (typically up to 12 months) before automatic deletion, unless tied to an open warranty claim or unresolved billing matter.

8. Your Rights

As a New York resident interacting with our business, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate details
  • Request deletion of records we no longer need
  • Withdraw consent for marketing texts or emails
  • Receive a copy of your records in portable form
  • Lodge a complaint with the NY Attorney General's office

To exercise any of these rights, call us or write to the contact details at the bottom of this page. We'll respond within a reasonable window—typically 10 business days. Note that some information must be retained to satisfy tax, warranty and legal obligations and cannot be deleted immediately.

9. Children's Privacy

This site is intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13, consistent with the federal Children's Online Privacy Protection Act (COPPA). If you believe a child has submitted information through our site, please contact us so we can delete it.

10. Copyright

All written content, photographs, illustrations and branding on this website are protected by U.S. copyright law and owned by Soundview Appliance Pros or its licensors. You may view and print pages of this site for personal, non-commercial reference.

You agree not to copy, modify, distribute, republish or broadcast any content from this website—text, photos, or markup—without prior written permission. Soundview Appliance Pros respects the intellectual property rights of others and asks the same of every visitor to this site.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new services or evolving New York and federal law. The "Effective Date" at the top of the page will move forward whenever a meaningful change is made. Continuing to use our website or services after the revised policy is posted counts as your acceptance of the changes.

Privacy Contact

To exercise your privacy rights or ask a question about this policy:

Repairs and Installations:

(255) 444-4444

Address:

Business Hours

Every Day: 7:00 AM – 10:00 PM

Available weekends and holidays, 365 days a year

Privacy Questions?

If you'd like to see the records we hold about you, correct a detail, request deletion, or simply ask how a particular piece of your data is being used, give us a call. A team member will walk you through the request and process it in plain English—no legalese, no runaround.

(255) 444-4444

Live dispatchers 7 days a week · 7 AM – 10 PM