Cancellation Policy

Please read through the policy below before canceling or rescheduling. A short notice from you keeps the next Long Island household on the schedule from sitting around—and helps us avoid charging you a no-show fee.

Required Notice Period

To cancel or reschedule an appointment, please give us at least three (3) business hours' notice before the start of your scheduled appointment window.

For example:

If our team is booked to arrive between 12:00 PM and 4:00 PM, we need to hear from you by 9:00 AM that morning at the latest to release the slot without a fee.

How to Cancel Properly

A scheduled appointment can only be canceled by speaking with a live dispatcher on the phone. We'll issue you a cancellation confirmation code right there on the call—keep it on hand in case any billing question comes up later.

Four Quick Steps:

1 Call during business hours
2 Ask to speak with a live dispatcher—not voicemail
3 Share your name, address and booked time window
4 Write down the cancellation confirmation code we read back to you

Late Cancellation Fee

If the policy above isn't followed, a flat $79 late cancellation fee applies. It covers the dispatcher time and the slot that went unfilled.

The fee kicks in when:

Less than three business hours' notice is given
The cancellation is left as a voicemail after hours
No confirmation code was issued during the call
No one's home when the technician arrives

Payment Terms

The $79 late cancellation fee is due within 24 hours of the original appointment window. We accept Visa, Mastercard, American Express, Discover and personal checks made out to Soundview Appliance Pros.

Rescheduling

Schedules change—we get it. If a reschedule fits better than a cancellation, the same three-hour notice rule applies. Reach out to dispatch as early in the day as you can and we'll work in another visit that suits your routine.

A Note on Same-Day Visits

For same-day bookings made within three business hours of the requested arrival window, the cancellation window is shortened proportionally. We'll explain the exact cut-off when we confirm the visit by phone, so there are no surprises.

Cancel or Reschedule

Reach a live dispatcher at the number below to release or move your appointment slot:

Repairs and Installations:

Address:

Business Hours

Every Day: 7:00 AM – 10:00 PM

Cancellations must reach a live dispatcher during these hours

Need to Reschedule Instead?

Plans change—a sick kid, a delayed delivery, a contractor running late. Give us a heads-up at least three hours before your window and we'll slide your visit to another day that fits, with no fee charged.

Live dispatchers 7 days a week · 7 AM – 10 PM