Terms & Conditions

These Terms & Conditions govern the appliance repair services provided by Soundview Appliance Pros ("we", "us", "our") to our customers ("you") across Long Island, New York. By booking a service with us, you agree to these terms.

1. Our Services

We provide diagnosis, repair, and maintenance of household appliances including refrigerators, washers, dryers, dishwashers, ovens, and stoves. All work is performed by trained technicians. We reserve the right to decline any job that is unsafe or beyond the scope of our services.

2. Estimates & Pricing

We provide a firm quote before any repair work begins. The quote covers the diagnosed issue and agreed parts. If additional faults are discovered during the repair, we will inform you and provide a separate estimate before proceeding. You are under no obligation to accept additional work.

3. Payment

Payment is due upon completion of the repair unless otherwise agreed in writing. We accept the payment methods communicated at the time of booking. Prices quoted are for the specific repair described and are confirmed on site before work begins.

4. Warranty

Completed repairs are covered by our 90-day parts and labor warranty on the specific work performed. The warranty does not cover new, unrelated faults, misuse, accidental damage, or work carried out by third parties after our visit. Full details are available on our Warranty page.

5. Access & Safety

You agree to provide safe and reasonable access to the appliance requiring repair. Our technicians may pause or decline work if conditions on site are unsafe. We are not responsible for pre-existing damage or faults unrelated to the repair we perform.

6. Limitation of Liability

Our liability is limited to the cost of the repair service provided. We are not liable for indirect or consequential losses, including spoiled food, water damage from pre-existing faults, or loss of use, except where required by applicable law.

7. Cancellations

Appointments may be rescheduled or cancelled in line with our Cancellation Policy. Please give us as much notice as possible so we can offer the slot to another customer.

8. Contact

If you have any questions about these terms, contact us at (516) 916-5785.